Turkey is an important market with a long tradition for the KARL MAYER GROUP. The first warp knitting machine made by KARL MAYER was sent to this country in the Middle East as early as 1951. The K2 No. 207 was ordered by Jacques Saftekin from Roja Örme and was set up on site by the company's founder, Karl Mayer, himself. Since then, the number of customers and the various models supplied has steadily increased, especially from the early 1980s when far-reaching import restrictions fell. Initial orders were for curtain and tricot machines, followed later by lace raschel machines.

From the very beginning, the KARL MAYER GROUP cooperated with ERKO, a commercial agent, to ensure successful market support. On September 7, 2023, KARL MAYER opened its own company in Bursa. Ulrike Schlenker from the company's Corporate Communication Team wanted to find out more about the background to this move and talked about it with Axel Wintermeyer, Head of Care Solutions at the KARL MAYER GROUP and Head of the KARL MAYER Bursa site project.

With the obligatory cutting of the red ribbon, the KARL MAYER GROUP has just opened its own branch in Bursa. Why now and why in this city?

Many of our customers are located in and around Bursa. This was a decisive factor for us. In addition, the industrial location is very well developed, modern and continues to be up-and-coming. In particular, strong growth impulses are coming from the automotive, furniture and textile industries. With its size and good connections, the city is increasingly merging with Istanbul to form a single economic area. There are many attractive commercial properties here - but finding the right property was not easy.

We looked intensively at 14 properties within six weeks and finally decided on the Savanna Blocks property in Nilüfer on the western edge of Bursa. The property is easily accessible by bus, train and car, has an urban environment with restaurants and shopping facilities, and offered all the structural requirements we needed in its shell state. In close cooperation with a local interior designer, the shell was transformed into a modern, functional location that is completely in keeping with the KARL MAYER GROUP's style. There are 1,000 m² of office and meeting rooms, a fully equipped academy, and a well-stocked spare parts warehouse. With these on-site facilities, we can now provide our customers with optimum support.

In Turkey, too, many of our customers are facing a generational change and all of them have to master the challenges posed by the changes of our time. It's all about profitability despite rising costs, sustainability, a fast, flexible response to market dynamics, new business opportunities and stable value creation processes. In coping with the many different tasks, we want to be at our customers' side, close to them, where they produce.



How are your customers reacting to this step toward greater market presence?

Our customers are enthusiastic about the new location. NUREL GROUP wrote in our guest book at the opening ceremony that they had been waiting for this. Many customers, including AYDIN ÖRME SAN. VE TİC.A.Ş. and EVİRGEN ÖRME SANAYİ, shared this view in their entries. However, we were not surprised by the approving response. We already announced the investment in the Turkish market at ITM 2022 and during our customer visits and received consistently positive feedback. Our customers are expecting many additional benefits.



How are you meeting these expectations?

In answering this question, I would first like to talk about the Academy at our new location. The training center in Bursa offers training on an HKS 4-M ON, making it the most modern in our company. Our customers can broaden and deepen their know-how through very versatile application scenarios and also benefit from the experience of a training staff with roots in knitting. As in all our academies worldwide, the high KARL MAYER training standards also apply in Bursa. The unity of theory and practice is a central requirement here. The first courses will start in October. Those who are interested can still register. The program and the possibility to register can be found on our homepage.

With the academy in Bursa, we are flanking our support in Turkey. We take over the service activities for ERKO's warp knitting and warp preparation, and use our network and digital solutions to bring after-sales service up to KARL MAYER standards. Our "Best in Class" support offers customers professional spare parts supply, expert knowledge and a choice of online services. The individual solutions are easily accessible through our customer portal myKM.ON. With Service4you - comprising a welcome desk, ticket system and remote service - customers also benefit from efficient problem-solving and secure, transparent service processes. We keep a well-stocked warehouse to ensure a fast, reliable supply of spare parts. So we take a holistic approach to support.



What role does your regional representative ERKO play in your new strategy for Turkey?

ERKO A.S. is a reliable partner in Turkey. We have been working with it in the Turkish market for over 70 years. First contacts were established shortly after the war, in 1948.

The company continues to handle all activities related to machine sales and can build on its market presence, many years of experience, and broad network. Together, we focus on the warp knitting, KM.ON and warp preparation business units. In this way, we are pooling our strengths, competencies and activities in order to fully exploit synergies and potential. With this constellation, we offer the best customer service and support.

Thank you for these insights!