Which special measures are we offering?

1. Moratorium and possible Debt Restructuring for clients who meet the eligibility criteria. The duration of the moratorium depends on the client’s industry and on the level of impact that the coronavirus pandemic has had on the client’s business operations as well as their expected ability to recover. The possibility of debt restructuring can be subject to the provisions of a loan/guarantee programme according to which the loan was initially approved or based on approvals of third parties (HBOR, etc).
The Bank During the Moratorium the Bank will not calculate nor charge default interest rates or fees on loans for which the Moratorium is approved.
Existing users of the Moratorium who are clients where majority (≥ 50%) of their annual business activity is conducted in period from 1st June until 30th September (Tourism, Leisure or other industries which are directly or indirectly impacted by tourist season) may subsequently apply for additional 6 months of the Moratorium, in accordance with the conditions specified in the Request for Extension of moratorium.

2. Credit lines for liquidity in collaboration with relevant state agencies and development banks, backed by guarantee schemes and other risk coverage options.

Who can apply?
a) Moratorium
Zagrebačka banka’s clients that meet the following criteria (cumulative):
- Legal entities registered in the Republic of Croatia
- On the day of submitting the application, the client is not more than 60 days past debt due to the Bank for any facility granted to any company belonging to the same Group
- Their business is already affected or expected to be affected by the coronavirus crisis in 2020 with a direct impact on the fulfilment of their regular obligations towards any creditor important for sustainability of business
- They have requested similar measures from other key creditor.
b) New Liquidity
Zagrebačka banka’s clients that meet the following criteria (cumulative):
- Legal entities registered in the Republic of Croatia
- Registered for the measure via FINA (exception for Clients that are not supported via FINA - e.g. business professionals and companies with non-resident legal representatives), and
- Signed a New Liquidity loan request, which also contains a self-declaration that they have been impacted by COVID-19.
All clients who cumulatively do not meet the above requirements and are interested in discussing the possibilities of regulating their obligations to the Bank may contact their Relationship Manager/Banker for more precise agreement.

How can clients apply?
a) Moratorium
By applying for measure via the web page of Financial agency FINA and afterwards submitting documentation to Zagrebačka banka, including (Request for approval of Moratorium), to his/her Relationship Manager/Banker by 23 September 2020.
In the case of club loan with obligatory application via FINA, clients are invited to contact their Relationship Manager/Banker who will instruct them about the next steps.
Existing users of the Moratorium who are clients where majority (≥ 50%) of their business activity is conducted in period from 1st June until 30th September can request additional 6 months of the Moratorium, by submitting Request for Extension of moratorium to his/her Relationship Manager/Banker by 23 September 2020.
The request and other documentation at bank’s request has to be submitted by a legal representative via e-mail (the application must be sent from the e-mail address used in filling out the KYC Questionnaire for the Bank) or via standard post to the relevant Relationship Manager.

b) New liquidity for working capital
By applying for measure:
- Via the web page of Financial agency FINA and chose Zagrebačka banka as credit institution for processing your request.
- Afterwards submit documentation to Zagrebačka banka, including Request for approval of NEW LIQUIDITY , to his/her Relationship Manager/Banker.
Based on received Request for approval of NEW LIQUIDITY client’s Relationship Manager/Banker will provide client with list of documents required for Bank’s evaluation. During process of Bank’s evaluation individual clients might be requested additional documentation.
The request and other documentation at bank’s request has to be submitted by a legal representative via e-mail (the application must be sent from the e-mail address used in filling out the KYC Questionnaire for the Bank) or via standard post to the relevant Relationship Manager. 

What is the process for submitted requests?
Applications will be processed in the shortest possible period and clients will be informed accordingly about the decision. The Bank does not take any commitment to its clients or any other third parties with this notice. The Bank maintains its right to take individual decisions about each request that has been submitted.

The Bank expects that all clients whose business is not affected by coronavirus crisis will continue to regularly settle their obligations.

Zagrebačka banka will evaluate the individual situation of each customer and always endeavour to act in everyone's best interests and do the right thing vis a vis all its stakeholders.