As a convinced medium-sized company, StM offers users a rare commodity in a market dominated by international corporations: In-depth waterjet know-how, efficient personal support and short distances. In other words, exactly what is required to turn a waterjet user into a successful waterjet user. Following this conviction, the waterjet pioneer has expanded its range of services and made them even more customer-friendly. The new service concept is based on three “all-around carefree” modules that guarantee users of all model series process reliability and effective quality management. The focus is hereby on comprehensive maintenance, unlimited support within 24 hours and a warranty extension of up to 8 years. This applies not only to the waterjet cutting system itself, but also to the high-pressure pump – a globally unique service. The goal: Optimizing cutting performance permanently, minimizing downtimes and unexpected incidental costs, maximizing customer satisfaction – on the basis of partnership cooperation without the usual time and thematic restrictions.

The results are the three service modules “StM 108 Points Check”, “StM Annual Service” and “StM High Pressure Pump Service”. The “108 Points Check” was specially designed for customers who want to bring their system back to 100 percent performance after the warranty period has expired. Once all 108 points have been checked and restored to perfect condition, a yearly service for the waterjet cutting machine will be carried out in order to recover the guarantee. With an existing or newly concluded new maintenance contract the customer gets a warranty on his StM waterjet cutting machine again. Both packages include maintenance as well as technical application advice and assistance - either by telephone or online via “Remote Support” as required. The maintenance contract term is one year and can be terminated at the end of the year.

The service package also includes a one-year warranty extension and a guaranteed repurchase price of 20 percent of the purchase price – the warranty extension of up to 8 years after the commissioning of the system. The contractual partners in Europe undergo a parallel certification procedure in order to guarantee a consistently high standard of service. With this step, StM has consistently synchronized its plant and service pledge: No unnecessary functions, no highly complex processes, but tailor-made, economically meaningful solutions, quality down to the last detail and tangible support. Further information is available at www.stm.at.

The 108 Points Check:
Qualify for a warranty extension in the wink of an eye
 
After the warranty has expired, users can now have the system status determined with the “StM 108 Points Check” at an all-inclusive price. For this purpose, an experienced service technician checks all system components of the waterjet cutting system on site. This includes high-pressure lines and pumps as well as the process water flushing system. The current cutting parameters are additionally subjected to an efficiency analysis. On the basis of the results, the necessary repair measures are summarised in an individual offer. The warranty is automatically extended when a maintenance contract is concluded. The “StM 108 Points Check” is offered for all models in the StM portfolio. The only requirement is a maximum plant age of 7 years from the first commissioning.

The StM Annual Service:
Maintenance, support and technical advice – including warranty extension
 
With the “StM Annual Service”, users can ensure that, in addition to adjustment and maintenance work, all wearing parts required for smooth operation are replaced. In addition, this appointment can be used  for a strategic production exchange in which the responsible StM specialists demonstrate the best possible solution for the implementation of specific cutting tasks. The entire cutting system is inspected as part of this all-round service. These include high-pressure pumps, water circulation systems and safety devices, and much more. In addition to the inspection, all relevant wearing parts of the waterjet cutting system are replaced free of charge. In case of technical questions or problems, the StM Helpdesk can be consulted free of charge throughout the year. It provides unlimited support to users in the event of problems or technical application questions by telephone or online via remote support. If a maintenance contract is concluded, the warranty is automatically extended by one year – up to 8 years. After a maintenance contract term of 8 years, StM customers also make use of a buy-back guarantee that guarantees 20 percent of the purchase price.

The StM HP Pump Service:
The high-pressure pump set for top performance – including manufacturer's warranty extension

StM recommends regular high-pressure pump services, especially for users who use their system in continuous operation and cut it at a high level. In order to guarantee a perfect cutting result as well as maximum system availability, StM offers “all-round carefree” packages for all BFT and StM high-pressure pumps. If StM carries out a corresponding service, the manufacturer's warranty is extended by one year each time up to a maximum of 8 years (or 20,000 operating hours). After a maintenance contract term of 8 years, users can make use of a buy-back guarantee, similar to the waterjet cutting system, which guarantees 20 percent of the purchase price.

Interested parties who would like to get an idea of this convincing system and the service concept at StM are invited at any time to inform themselves without obligation at www.stm.at or to visit the StM test centres in Austria, Germany or Switzerland. They can, among other things, have test cuts made and employees trained there to become application specialists as part of training courses. Alternatively, StM will be at the Blechexpo trade fair with various systems in live operation.