KARL MAYER Textilmaschinenfabrik GmbH
Bühlstrasse 25
63179 Obertshausen

KARL MAYER’s powerful support for Indian weaving and warp knitting mills - KARL MAYER Textilmaschinenfabrik GmbH

KARL MAYER India Pvt. Ltd. has been operating since the beginning of 2009 to support KARL MAYER’s customers in India. This service organisation, set up recently by KARL MAYER, is intended to integrate the service teams of newly acquired Benninger, Sucker and Griffin into the company’s own operations, and will cooperate closely with this international company’s service centres in Asia. There are now four of these: NIPPON MAYER Ltd., which is based in Fukui and covers Japan, KARL MAYER Technical Service Co. Ltd., which is based in Wujin and covers China, KARL MAYER India Pvt. Ltd., which is based in Mumbai and covers India, KARL MAYER (H.K.) Ltd., which is based in Hong Kong and covers the remaining countries of Asia. With the setting-up of KARL MAYER India Pvt. Ltd., KARL MAYER has expanded its service activities in India and supports all its own warp preparation machines as well as the machines that had previously been installed by Benninger, Sucker and Griffin. Organisation of the new service centres: KARL MAYER India Pvt. Ltd. is located in the same offices as KARL MAYER’s agent in Mumbai, A.T.E, which also organizes and takes responsibility for the machine sale. The head of KARL MAYER Hong Kong, Kevin Socha, is also the managing director of the new company, and Datta Sidgiddi, the regional service manager, is responsible for coordinating the service engineers’ call-outs. These experienced machine specialists go out on service jobs from the technical support centres in the textile centres of Mumbai, Pune and Ahmedabad. The service engineers have been cross-trained to support the entire extended range of KARL MAYER’s warp preparation machinery. They constantly update their qualifications to ensure that their knowledge is always up-to-date, and to guarantee that the service meets the high quality standards expected by the client. Range of services: The new service centre in India offers a full package of KARL MAYER services. Generally speaking, this technical support covers installation, commissioning and utilisation of the machines - both during and after the guarantee period. The service engineers are responsible for assembling the machine during installation, for starting-up the machine for the first time and checking that it is running correctly, and for staff training. To ensure that they can handle the technology efficiently, the employees and customers are also trained in the operation and maintenance of the machines and also on safety issues and ordering spare parts.